YetOnePro - Legal - Refund Policy

Overview

This Refund Policy explains the circumstances under which Cat and box LLP ("we," "us," "our," or "Company") provides refunds for YetOnePro, our Digital Asset Management (DAM) Software as a Service platform.

All payments are processed by [Payment Processor], our Merchant of Record, who handles billing, tax compliance, and refund processing on our behalf.

Free Plan Availability

Before subscribing to a paid plan, we encourage you to evaluate YetOnePro using our free plan, which includes:

1 user seat
2GB storage
Access to core DAM features
No time limitations

The free plan allows you to thoroughly assess our service's suitability for your needs before making any financial commitment.

Refund Eligibility

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers who:

Are first-time YetOnePro customers
Request a refund within 30 calendar days of their first payment
Have not violated our Terms and Conditions
Submit their refund request through proper channels

4.2 Additional Refund Scenarios

Service Availability Issues:

Refunds for documented service outages exceeding 24 consecutive hours
Technical problems preventing core functionality access
Service failures not resolved within 5 business days of reported issue

Billing Errors:

Duplicate charges or incorrect billing amounts
Charges made after proper cancellation
Unauthorized charges (subject to investigation)

Prorated Refunds:

Downgrade refunds for unused subscription units within current billing cycle

Non-Refundable Items

The following are not eligible for refunds:

Subscription fees after the 30-day guarantee period (except prorated scenarios)
Services used in violation of our Terms and Conditions
Refunds requested due to user error or misunderstanding of features
Third-party service fees or integration costs
Data migration or custom setup services
Subscription renewals after 30 days of renewal date

Refund Process

6.1 How to Request a Refund

1. Contact Support:

Email legal@yetone.pro with your refund request

2. Include Required Information:

Account email address
Reason for refund request
Order/transaction details (if available)
Supporting documentation for service issues

3. Review Process:

Initial response within 2 business days
Refund decision within 5 business days
Complex cases may require up to 10 business days

Processing Timeline

Approved Refunds

Processed within 5-10 business days of approval
Refunds issued to original payment method via [Payment Processor]
Bank processing may add 3-10 additional business days

Partial Refunds

Calculated on a prorated basis for remaining billing cycle periods
Based on remaining days in current monthly billing cycle

Geographic Considerations

8.1 UK Consumer Rights

Under UK Consumer Rights Act 2015:

14-day cooling-off period for distance selling (applies to new customers)
Right to refund if service is not as described
Right to refund for faulty digital content

8.2 EU Consumer Protection

For EU customers (where applicable):

14-day withdrawal right under Consumer Rights Directive
Right to cancel digital services before consumption begins

8.3 International Customers

Refund processing may be subject to local banking regulations and currency conversion policies managed by [Payment Processor].

Account Status After Refund

9.1 Upon Refund Approval

Full Refunds: Account reverted to free plan immediately
Partial Refunds: Service continues until end of current billing period
Data Access: Account immediately subject to free plan limitations
Reactivation: Previous subscribers may reactivate with standard terms

9.2 Data and Content

Your Content:

Account immediately reverts to free plan limitations upon refund
Data exceeding free plan limits (2GB) becomes inaccessible
Users responsible for exporting data before requesting refunds

Processed Files:

CDN-stored files remain accessible during grace period
Automatic cleanup occurs after account limitations take effect

Dispute Resolution

If your refund request is denied:

Appeal Process: Contact legal@yetone.pro with "Refund Appeal" subject line
Escalation: Request review by senior management
External Options:
- UK: Contact Citizens Advice or relevant ombudsman
- EU: Local consumer protection authorities
- Chargeback through your payment provider (as last resort)

Subscription Management

To avoid unwanted charges:

Cancel subscriptions before renewal dates
Monitor your account's billing section
Set up billing notifications through [Payment Processor]
Review auto-scaling settings for subscription units

Limitations and Disclaimers

Refunds are processed by [Payment Processor] according to their policies and terms
We cannot control banking processing times for refund credits
Refund eligibility may be affected by payment method restrictions
Multiple refund requests may be subject to additional verification

Changes to This Policy

We may update this Refund Policy to reflect:

Policy Updates:

Changes in legal requirements
Updates to our service offering
Modifications to payment processing

Notification of Changes:

Email notification to active subscribers
30-day notice period for material changes
Updated policy effective date clearly marked

Contact Information

For Refund Requests:

Email: legal@yetone.pro

Subject Line: "Refund Request - [Your Account Email]"

For Policy Questions:

Cat and box LLP
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

Payment Processor:

Refunds are processed by [Payment Processor]. For payment-specific inquiries, you may also contact [Payment Processor] directly through their support channels.

This Refund Policy is governed by English law and forms part of your agreement with Cat and box LLP. By using YetOnePro, you agree to these refund terms and conditions.

Refund Policy

Company Information